Customer Feedback News

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1. Customer Effort Loyalty Survey

   Customer Effort Score is a commonly used metric that measures how much effort it took the customer to achieve his/her goal. Used mainly to gauge the aggregate, digital experience of your customers with your product, you can also use to collect feedback at a number of other touchpoints along the customer journey.

   https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/

   Tags: customer effort score, customer loyalty, customer experience, customer journey, customer goals, feedback template, cx by tjeerdtraats (2019-09-03)

   Comments - Voting 0
2. Relationship Net Promoter Score (NPS) Survey Template

   You don’t always have to approach your customers with NPS on a scheduled basis or tied to some sort of event. Get feedback on the strength of working relationships with your customers.

   https://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/

   Tags: customer loyalty, customer satisfaction, nps, feedback template, net promotor score, customer relationship by tjeerdtraats (2019-09-03)

   Comments - Voting 0

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